Shipping policy

Shipping Method

•  All orders are shipped via Canada Post (within Canada) or Canada Post/USPS (for USA).

•  If you require shipping via UPS or Purolator, please contact us at brooks_1953@outlook.com to arrange accommodations before placing your order.

Order Processing

•  We aim to process all orders within 1-2 business days. 

•  Tracking information will be provided once your order has shipped.

Canadian Shipping

• We are pleased to offer Free Canada-Wide Shipping on all orders over $250 CAD (before taxes and after discounts)

• Orders under $250 CAD will have shipping calculated at checkout.

• Select items may be eligible to ship via oversized lettermail. This option will be available at checkout for eligible items and provides a lower-cost alternative but does not include tracking. Customers choosing this method acknowledge that delivery cannot be monitored once dispatched.

USA Shipping

•  All orders to the USA are shipped via Canada Post/USPS.

•  Duties and taxes are collected at checkout for all USA orders and remitted appropriately. These costs are determined by the US government and cannot be waived or discounted.

•  Your Canada Post tracking number will also serve as your USPS tracking number once the parcel clears customs.

Returned Parcels

•  Any parcels returned as “Return to Sender,” “Undeliverable,” or due to an incorrect address will incur an additional shipping fee if you wish to have the parcel resent.

•  If you choose not to have the parcel reshipped, the original shipping charge will be deducted from your store credit.

Lost or Delayed Packages

•  If you believe your package has been lost or delayed, please submit a claim directly with Canada Post (or USPS) using your tracking information.